Lunara Automations

1. Acceptance of Terms

By using Lunara Automations, you agree to these Terms of Service. If you do not agree, you may not use the service.

2. Description of Service

Lunara provides an AI-powered receptionist that answers calls, captures customer information, and schedules appointments on behalf of your business.

3. Accounts & Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Integrations

By connecting third-party services such as Google Calendar, you authorize Lunara to access those services solely to provide the functionality you approve.

5. Billing & Payments

Paid plans are billed through Stripe. Fees are charged in advance and are non-refundable except where required by law.

6. Acceptable Use

You may not use Lunara for unlawful purposes, abuse of telephony systems, or activities that interfere with the service.

7. SMS Terms

Lunara Owner Alerts is an optional text program. Saving an owner mobile number does not turn texts on. By checking the separate text-alert box, you agree to receive operational text alerts from Lunara Owner Alerts about a new booking, a callback, an unfinished service request, an urgent service problem, or a booking that stays unconfirmed. Each text starts with "Lunara:". You can finish setup without checking the box. Message frequency varies. Message and data rates may apply. These texts are not sent from the phone number your customers call, and they are not messages sent in your business's name to your customers.

Reply HELP for help. Reply STOP to unsubscribe. Uncheck the text-alert box, or clear the number, in Edit business info to stop Lunara from creating new alerts. Lunara's application does not receive or handle those replies. Twilio's default long-code filtering does: a single-word STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT blocks later texts from that sending number, and HELP is treated as a help request. Reply START to that number to ask Twilio to lift the block. See the Privacy Policy at https://lunaraworks.app/privacy.

8. Disclaimer & Limitation of Liability

Lunara is provided “as is” without warranties of any kind. You remain responsible for business decisions and customer commitments made using the service.

9. Contact

Need help or have questions? Visit the Help page.