Lunara Automations

1. Overview

Lunara Automations (“Lunara”, “we”, “us”) provides an AI receptionist and appointment scheduling platform for businesses. This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Information We Collect

We may collect account information, call and appointment data, integration data (Google Calendar tokens tied to your business), billing status via Stripe, the owner mobile number you choose to save, and whether you consented to owner text alerts.

3. How We Use Information

We use this information to operate Lunara, schedule appointments, maintain security, prevent abuse, and provide customer support. The owner mobile number and text-alert consent are used only to send the operational alerts described below.

4. Google Calendar Access

If you connect Google Calendar, Lunara can create, update, and delete calendar items related to appointments booked by your AI receptionist, and may create a dedicated calendar (“Lunara Appointments”) for organization. You may revoke access at any time in your Google Account settings. If access is revoked, Lunara will stop accessing Google Calendar data.

5. Owner text alerts

Lunara Automations operates Lunara Owner Alerts, the registered name of this text program. Each text starts with "Lunara:". We collect the owner mobile number you choose to save and whether you consented to these alerts. Saving an owner mobile number does not turn texts on. Texts start only if you also check the optional text-alert box. That box is unchecked until you check it. We use that number and consent only to send operational text alerts. A text can report a new booking, a request for a callback or the owner, an unfinished service request, an urgent service problem, or a booking time that was discussed but not confirmed. We do not text you about every call. Message frequency varies. Message and data rates may apply.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Twilio receives the owner mobile number only to deliver the alert you requested.

Reply HELP for help. Reply STOP to unsubscribe. Uncheck the text-alert box, or clear the number, under Edit business info to stop Lunara from creating new alerts. Lunara's application does not receive or handle those replies. On a US long code, Twilio's default filtering treats a single-word reply of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT as an opt-out, and HELP as a help request, in any capitalization. Twilio then blocks later texts from that sending number after STOP. Reply START to that same number to ask Twilio to lift the block. Clearing the number in Lunara is separate and is what stops Lunara from preparing new texts.

6. Sharing

We share information only with providers needed to run the service (for example, hosting, Stripe for billing, and Twilio to deliver an owner alert you requested). We do not sell personal information. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

7. Data Security & Protection

Lunara implements industry-standard technical and organizational measures to protect sensitive data, including Google OAuth tokens and calendar information. Data transmitted between Lunara and third-party services is encrypted in transit using HTTPS/TLS. Sensitive data (including access tokens) is stored securely and protected using encryption at rest where applicable. Access to user data is restricted to authorized systems and personnel only, following the principle of least privilege. OAuth tokens are used solely to provide scheduling functionality and are not sold or shared with third parties outside of required service providers.

8. Data Retention

We retain data only as long as necessary to provide the service and meet legal obligations. You can request deletion by contacting support.

9. Contact

Need help or have questions? Visit the Help page.